Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SERVICES OR WEBSITE.

IMPORTANT NOTE — Our Notice of Privacy Practices is a separate document that governs how protected health information (“PHI”) about you may be used and disclosed in connection with healthcare services in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”).

I. Introduction

This Privacy Policy (the “Privacy Policy”) describes how OralTrim, LLC collects and uses Personal Data about you through the use of our website, and through email, text, and other electronic communications between you and OralTrim. The terms “we”, “us”, “our” and “OralTrim” refer to OralTrim, LLC, a New York limited liability company located at 7014 13th Avenue, Suite 202, Brooklyn, NY 11228.

OralTrim respects your privacy, and we are committed to protecting it through our compliance with this policy. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be legally bound by this Privacy Policy and our Terms of Service.

II. Information We Collect About You

Information You Provide Directly

We collect several types of information from and about users of our Platform, including:

• Personal Information: Name, mailing address, email address, telephone number, account information, gender, and billing and payment information.
• Health-Related Information: Clinical history, health conditions, current medications, and any other information exchanged during your use of the Platform.
• Technical Information: Information about your internet connection, the equipment you use to access our Platform, and usage details including IP address, browser type, and operating system.

Information Collected Automatically

As you navigate through our Platform, we may use automatic data collection technologies to collect information about your equipment, browsing actions, and patterns, including details of your visits, traffic data, location data, logs, and the resources you access on the Platform.

The Platform may utilize “cookies” to improve functionality. Cookies are text files stored on your computer that help us identify which parts of the Platform you've visited. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Platform.

Information From Third Parties

We may receive information about you from third parties with whom we work to provide you services, including healthcare providers, pharmacies, laboratories, and diagnostic testing companies.

III. How We Use Your Information

We may use information collected about you in the following ways:

• To complete registrations, transactions, or actions you request online.
• For treatment, payment, or healthcare operational purposes.
• To communicate with you about our services, including via telephone, email, SMS/text, or notifications within the Platform.
• To administer your account, process payments, and fulfill orders.
• To operate the Platform, provide technical support, and improve our services.
• To respond to your inquiries and provide requested information.
• To create de-identified information that cannot be used to personally identify you.
• To enhance the safety and security of our products and services.
• To enforce this Privacy Policy and other terms you have agreed to.

IV. Sharing of Your Information

We may disclose your personal information to the following parties:

• Healthcare Providers: Licensed clinicians and affiliated professional entities who provide Healthcare Services through the Platform.
• Pharmacies: To coordinate fulfillment and delivery of prescribed medications.
• Service Providers: Third-party vendors who assist us in operating the Platform, processing payments, and providing support services.
• Legal Requirements: When required by law, regulation, court order, or governmental authority.
• Business Transfers: In connection with any merger, sale, acquisition, or similar transaction.

We do not sell your personal information to third parties for marketing purposes.

V. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers. Any payment transactions are encrypted using SSL technology.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Platform.

VI. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Health records are retained in accordance with applicable state and federal law.

VII. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct any inaccurate personal information.
• Deletion: You may request deletion of your personal information, subject to legal and regulatory retention requirements.
• Opt-Out: You may opt out of receiving marketing communications by following the unsubscribe instructions in any marketing email we send.

To exercise any of these rights, please contact us at support@oraltrim.com.

VIII. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected personal information from a child under 18, we will delete that information promptly.

IX. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

X. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last updated” date. Your continued use of the Platform after any changes indicates your acceptance of the updated Privacy Policy.

XI. Contact Us

If you have questions about this Privacy Policy, please contact us at support@oraltrim.com.